Engage the customer within one minute - A business is about relationships. We must acknowledge all clients, with words, within one minute and use engaging, sincere approaches to make them feel welcome. 

Identify the customer’s needs - To learn about your customers you must ask open-ended questions and listen actively to their responses. You also need to have a superior knowledge of the products and services than you offer.

Make suggestion - When you want to sell product or services you have to present merchandise with pride and enthusiasm. Educate your customers on how to work with their selections.

Closing - Many of opportunity of sale are lost when you hesitate instead of closing. Bring your customer to a buying decision by asking for the sale. 

Create a database – Your customers should be included in your database. Ask for name, address and phone number for all new customers.

Give your business card - After the close of the sale or service, you should offer your business card to the customer.

After sale manner - After the close, end the transaction with the customer in a professional manner. Following that, escort your client to the door of the office and thank them sincerely.

Call-backs - Let your clients know you’ll be calling them to see how they’re enjoying their product or service and then follow through with a call.